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KMID : 1002520180120040001
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Korean Journal of Health Service Management
2018 Volume.12 No. 4 p.1 ~ p.15
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IPA Assessment of Hospital Social Responsibility Activities
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Cho Kyoung-Won
Sagong Mi
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Abstract
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Objectives: We analyzed the importance and performance of hospital social responsibility (HSR) according to the characteristics of hospitals, and presented strategies for HSR activities.
Methods: An online HSR questionnaire was sent to hospitals nationwide from October 12 to 26, 2018. The 206 responses received were analyzed in accordance with the IPA to assess the performance and importance of HSR.
Results: There was a statistically significant difference between the employees and hospitals regarding the importance and performance of HSR activities. In the area of “sustained maintenance”, items related to consumer issues such as “compliance with personal information processing policy”, “patient confidentiality”, “fair information provision”, and “system for patient safety and infection prevention” were derived. In the area of “'high priority for improvement”, there were three common items between hospitals and general hospitals: “regular donations and support from local communities”, “active cooperation with related institutions”, and “compliance with process-related laws and regulations”. In the area of “low priority”, four items were derived: “support for employee participation in community activities”, “efforts to hire local residents”, “education and cultural programs for local communities”, and “transparent support for political activities”. In the area of “sublation of excessive efforts”, two items of “employee welfare efforts” and “efforts to improve labor relations”, were commonly found in hospitals and general hospitals.
Conclusions: It is necessary to improve the management efficiency of hospitals by the systematic allocation of manpower and resources through the establishment of four regional strategies based on the results of IPA analysis.
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KEYWORD
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HSR(Hospital Social Responsibility), HSR Importance, HSR Performance, IPA
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